Privacy Policy

1. Introduction

Welcome to Velvet Crumbs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for orders.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Order details and preferences (flavors, quantities, delivery address)
• Business information for B2B or corporate orders
• Messages and communications sent to us via our contact form or WhatsApp

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site, through standard web technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, enquiries, and requests
• Send updates about new products, seasonal offerings, or promotions (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

• With delivery or logistics partners to fulfill your order
• With payment processors to complete transactions (where applicable)
• When required by law or to respond to legal processes

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including order history and legal compliance. When your data is no longer needed, we will securely delete or anonymize it.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

7. WhatsApp Communication

When you contact us via the WhatsApp button on our website, you will be redirected to WhatsApp, a third-party messaging platform operated by Meta. Any communications through WhatsApp are subject to WhatsApp's own Privacy Policy. We use WhatsApp solely to respond to your enquiries and process orders.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@velvetcrumbs.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@velvetcrumbs.com
• Phone: +91 99999 99999
• Address: 123 Baker Street, Your City